Privacy policy

1. Who is responsible

KIKERIS, Greece is the controller of the personal data described here. Contact: hello@kikeris.com.

2. What we collect

• Name, email address, phone number.
• Delivery details (locker, city, postcode) and billing details you give us.
• Order contents, amounts, and the payment reference returned by our provider.
• Support conversations and return requests.
• Technical data needed to serve the site (IP address, session cookie).

We never receive or store card numbers.

3. Why we use it, and on what basis

• To fulfil your order — contract.
• To issue invoices and keep accounting records — legal obligation.
• To prevent fraud and abuse — legitimate interest.
• To answer your questions — contract or legitimate interest.
• Marketing emails — only with your consent, withdrawable at any time.

4. Who we share it with

Only with providers that are necessary to complete your order: our payment provider for payments, our courier for delivery, our hosting and internal operations platform, and our accountant for invoicing. They act on our instructions. We do not sell personal data.

5. How long we keep it

Order and invoice records are kept for as long as Greek tax and accounting law requires. Support and return records are kept for the period needed to handle the case. Marketing consent records are kept until you withdraw consent.

6. Your rights

You may ask for access to your data, correction, deletion, restriction, or a portable copy, and you may object to processing based on legitimate interest. Write to hello@kikeris.com. You may also complain to the Hellenic Data Protection Authority (dpa.gr).

7. Cookies

This site uses only cookies that are strictly necessary to work: a session cookie that keeps your cart and a security token that protects forms. We do not use advertising or analytics cookies, so there is no consent banner to dismiss.

8. Changes

If this policy changes materially we will update the date at the top and, where required, tell you by email.