Terms of sale

1. Who you are buying from

KIKERIS, Greece. Contact: hello@kikeris.com.

2. What these terms cover

These terms apply to every order placed on this website for delivery to the countries offered at checkout. By placing an order you accept them.

3. Products

We describe products as accurately as we can. Colours may look slightly different on different screens, and packaging may change without notice.

Cosmetics can cause allergic reactions. Always read the ingredient list on the packaging before use and stop using a product if irritation occurs. This does not limit your legal rights if a product is faulty or not as described.

4. Prices

All prices are in euro and include VAT at the rate applicable to the delivery destination. Delivery costs are shown before you pay and are added to the total.

We may change prices at any time, but the price shown at the moment you place the order is the price that applies to it.

5. Placing an order

Your order is an offer to buy. The contract is concluded when we send you the confirmation email. If an item turns out to be unavailable, or a price was clearly wrong, we may refuse the order and refund you in full.

6. Payment

Payment is handled by our payment provider on a secure hosted page. We never see or store your card details. An order is treated as paid only when the provider confirms the payment to us.

7. Delivery

Deliveries in Bulgaria are made to BOX NOW lockers, chosen at checkout. Estimated delivery times are shown on the product and checkout pages; they are estimates, not guarantees.

Risk in the goods passes to you when they are delivered to the locker you selected.

8. Right of withdrawal

If you are a consumer, you may withdraw from the purchase within 14 days of receiving the goods. The conditions and the form to use are on the withdrawal page.

9. Faulty goods and guarantee

Goods must be as described, of satisfactory quality and fit for purpose. If something is faulty, contact us and we will repair, replace or refund it. You also have the statutory two-year guarantee under EU consumer law.

10. Our liability

We are liable for direct losses caused by our breach of these terms. We are not liable for indirect losses such as lost profit. Nothing here limits liability that cannot be limited by law, including for death, personal injury or fraud.

11. Complaints

Write to hello@kikeris.com and we will answer within a reasonable time. If we cannot resolve it, you may contact the European Consumer Centre Greece or your national consumer authority.

12. Governing law

These terms are governed by Greek law. If you are a consumer, the mandatory consumer protections of the country where you live still apply.