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KIKERIS

Right of withdrawal

For consumers in the European Union.

1. You have 14 days

You may withdraw from your purchase without giving a reason within 14 days of receiving the goods. To meet the deadline it is enough to send your decision before the 14 days are over.

2. How to declare it

The quickest way is the return form on your order page, which is linked in your confirmation email. You can also email hello@kikeris.com with your order reference and the items you want to return.

3. Conditions

  • You may handle the goods as you would in a shop, but you are liable for any diminished value from handling beyond what is necessary.
  • You bear the direct cost of returning the goods.
  • Send the goods back without undue delay and no later than 14 days after telling us.

Hygiene exception. Sealed cosmetic products that have been unsealed after delivery cannot be returned, for reasons of health protection and hygiene. This applies only to goods that were sealed on delivery.

4. Refunds

We refund the price you paid for the goods, including the standard delivery charge, without undue delay and at the latest 14 days after we receive your decision to withdraw. We refund to the original payment method.

We may delay the refund until we have received the goods back, or until you have shown that you have sent them, whichever is earlier.

5. Model withdrawal form

To KIKERIS, Greece, hello@kikeris.com:

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

_______________________________________________

Ordered on: ____________________ / received on: ____________________

Name of consumer(s): _______________________________________

Address of consumer(s): ______________________________________

Signature (only if this form is on paper): __________________

Date: ____________________

6. When the right does not apply

The right of withdrawal does not apply to sealed goods unsealed after delivery for hygiene reasons, to goods made to your specification, or to goods that deteriorate quickly.

7. Something wrong with the product?

If the product is faulty or not as described, this is a warranty matter rather than a withdrawal — contact us and we will repair, replace or refund it, including the cost of returning it.